Privacy policy

Last updated: 06.03.2025

This Privacy Policy describes how NOVA Accessories (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the "Last updated" date, and take any other steps required by law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The type of information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use your information to:

- Communicate with you  
- Provide the Services  
- Comply with legal obligations  
- Enforce terms of service  
- Protect or defend the Services and user rights  

What Personal Information We Collect

The types of personal information we collect depend on how you interact with the Site and Services. "Personal information" refers to data that identifies, relates to, describes, or can be associated with you.

Information you directly submit to us may include:

- Basic contact details (name, address, phone number, email)  
- Order details (billing/shipping address, payment confirmation)  
- Account information (username, password, security questions)  
- Shopping behaviour (items viewed, added to cart or wishlist)  
- Customer support communications  

Some features may require you to provide certain information. You may choose not to, but it could limit access to specific features.

Information We Collect Through Cookies

We may automatically collect information about your interactions with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include:

- Device and browser information  
- IP address and network data  
- Site usage and account activity  

Information We Obtain from Third Parties

We may also receive information from:

- Vendors and service providers (e.g., Shopify)  
- Payment processors (e.g., card or bank information to complete transactions)  
- Marketing and analytics partners who collect information through tracking technologies (e.g., cookies, pixels)  

This information is treated in line with this Privacy Policy. We are not responsible for third-party accuracy or practices. See “Third Party Websites and Links” below for more.

How We Use Your Personal Information

- Providing Products and Services: To process payments, fulfil orders, manage accounts, ship products, handle returns, send transaction notifications, and enable product reviews  
- Marketing and Advertising: To send promotional messages and tailor ads and content across platforms  
- Security and Fraud Prevention: To detect, investigate, or respond to suspicious or illegal activity. You are responsible for keeping your account details secure  
- Communicating with You: To respond to enquiries, provide support, and maintain our business relationship  

Cookies

We use cookies to:

- Power and improve the Site  
- Remember preferences  
- Run analytics and track usage  
- Personalise content and advertising  

Shopify's cookie policy can be found here: https://www.shopify.com/legal/cookies

You can manage cookies via your browser settings. Blocking cookies may affect how some features on the Site function.

How We Disclose Personal Information

We may share your personal information with:

- Vendors and service providers (e.g., IT, payment processors, shipping, customer support)  
- Business and marketing partners, such as Shopify  
- Third parties, with your consent (e.g., for order fulfillment or login features)  
- Our affiliates, within our corporate group  
- As required by law, during business transfers, or to protect rights  

User Generated Content

You may be able to post reviews or other public content. Please note that this content is public and we are not responsible for its use by others.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy or security practices. Review their privacy policies before sharing your information. Public or social platforms may display your information to others.

Security and Retention of Your Information

We use appropriate measures to protect your personal information, but no system is completely secure. Avoid sending sensitive information through unsecure channels.

We retain personal data as needed to operate the Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights such as:

- Access / Know: Request details about how we use your data  
- Delete: Ask us to erase your information  
- Correct: Request corrections to inaccurate data  
- Portability: Request a copy of your information or transfer it elsewhere  

To exercise your rights, contact us or use the tools provided on the Site. We may verify your identity before processing requests. We won’t discriminate against you for exercising your rights.

If you are not satisfied with our response to your complaint, you may have the right to appeal or contact your local data protection authority.

International Users

Your information may be processed in other countries (including the U.S.) by our team or third parties. For data transfers outside Europe or the UK, we rely on Standard Contractual Clauses or other approved mechanisms.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us.

For data protection purposes, we are the data controller of your personal information.